Refund policy

We do not offer exchanges, returns, or refunds except in circumstances of damaged goods, incorrect items sent, or delayed fulfillment. In the event of damaged goods at the hands of Bashify and not the carrier, we will replace any and all items that did not arrive safely at no cost to the customer if reported within 7 days of receipt of your purchase. To initiate a replacement for damaged goods, email our team at support@bashify.co to report your issue and receive your replacement product.

If you'd like to cancel your order prior to shipment because it will not arrive in time for your event but is still scheduled to arrive within the posted expected arrival range promised at checkout, a $20 cancellation fee per item will be charged and deducted from your refund.