FAQs

Looking for answers? Check out our informative FAQ section. If you can't find what you're looking for, don't hesitate to contact us.

Balloon Kit & Bash Box Questions

No we do not! All sales are final unless there is a defect with your product.

Each one of our balloon kits comes with at least 4 extra balloons to account for accidents and damaged product. We've got you covered with extras to make sure nothing stops your party!

We ship products out within 1-3 business days. Standard shipping is 5-8 business days.

Party & Event Planning Questions

Anywhere private! Your or a loved one's house works great, otherwise we can work with you to secure a venue or AirBnb. Please note we do not set up events on public property.

We will travel anywhere in the US of A! Travel fees typically range between $2-4/mile from our Dallas location for more local picnics, and go up from there. If you're more than a few hours from us, some of our stock of decor may not be available for transportation to your event and we will instead rely on local vendors to supply things like tables and decor when planning your party.

How far in advance should I book?

What if there's bad weather?

What if I need to cancel?

Balloon Installation Questions

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Do you charge a delivery fee?

How long will my balloons last?

What if I need to cancel?

Do you pick up my balloons after?

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For our preset packages we recommend at least 2 weeks of notice. For our full-scale party planning we recommend a 2-3 month notice; customers who book with less notice may be subject to a rush fee.

Cancellations are available until 1 month prior to your event with the option to reschedule. Your cancellation may be subject to other charges from vendors booked on your behalf. We do not offer refunds in most cases.

Balloon Installation Questions

We do charge a delivery fee for installations that are further than 15 miles from our Dallas location, but we'll walk, drive, or fly to you to get your balloons up no matter where in the country you are!

How long will my balloons last?

What if I need to cancel?

Do you pick up my balloons after?

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While we can't make any promises, you cane expect indoor installations to last around 3 weeks and outdoor installations to last a few days.

Our balloon services are non-refundable, however depending on your situation we may be able to offer you a credit for another date.

The balloons are yours to keep and eventually dispose of! If you would like our team to dispose of your balloons you'll be subject to an additional charge proportional to your delivery fee.